Frequently Asked QuestionsFeel free to ask any questions via our Feedback Form
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Can I add templates?

Yes, our product design tool provides a feature to add their own products and predesigned templates, which can help customers to start with designing. Templates are configurable in the admin panel using LiveArt Designer. During template setup, the admin can make certain elements required, fixed, or movable under certain constraints.

Which products can I add to the designer?

LiveArt Designer supports any kind of promotional product, a wide range of sports uniforms, signs, decals, or apparel products. Also, LiveArt contains multiple existing sample product templates you can start with to build your own product templates catalog. LiveArt has versatile functionality allowing you to sell different product types simultaneously and enable specific features for them.

What if I need a specific product setup?

Depending on your licensing package, we can prepare product templates according to your specific requirements. We will also provide you the necessary documentation and instructions for the product preparation. Then, you'll be able to prepare any further products on your own with our minor assistance and set them up via respective admin panel. You can also hire our dedicated team if you have a lot of complex product templates to prepare.

Contact our sales team to get personalized demo or get know more details.

Do you support 3D realistic look products?

Yes, we do! We can configure your 2D product templates by adding shadows, lights, and layers to achieve 3D effects. This works perfectly for sports uniforms where full 3D support may be unnecessary.

Share your products with us so our team can evaluate and prepare a personalized demo for you.

What eCommerce platforms does LiveArt support?

LiveArt can be integrated into any eCommerce platform. We have ready integrations with Magento/Magento 2, WooCommerce and Shopify. Any other integrations with eCommerce platforms are available through custom integration for your particular case. Also, our LiveArt HTML5 Designer, built as SDK, can be integrated into any custom backend.

Can I test your Woocommerce, Magento or Shopify admin panels?

Yes, please welcome to inquire for a demo session. We also provide the necessary documentation to help you understand how to add products and configure them, add fonts, artwork, etc.

What is the difference between a standalone designer and a shop solution?

Standalone LiveArt Designer is an SDK (software kit) that you can deploy without any eCommerce website. It features an admin panel to manage designer assets such as fonts, gallery artwork, or products and collect design submissions from customers. You can then contact your customers or business partners to proceed with the payment or order confirmation manually. The standalone version of LiveArt requires additional programming to add it to ERP or the website.

The Shop solution features LiveArt Designer pre-integrated into ready Shopify, WooCommece, or Magento eCommerce website. The customers will add designs to the shopping cart for an automated checkout. With this version, there is no need to contact your customers manually, plus you will be able to see ready orders (along with production-grade output) in the admin panel.

Feel free to contact our sales team to advise the best fit for your business.

Do you offer customization to your products?

Yes, we offer custom development allowing you to build your own designer or customize the one off the shelf. See more information about our services.

How much can we customize the interface?

LiveArt HTML5 has the open-source part of the UI/UX code, which one can customize and extend to their liking. You can add new labels, update Bootstrap CSS styles, create custom javascript handlers, and more. While our team would be glad to help you out understanding certain functions of the LiveArt, please keep in mind that free support does not extend to your modified code.

Do I get a white-labeled version of your designer?

You can order a white-label version of LiveArt Designer. Please inquire for a quote depending on the desired license type.

How can I order a LiveArt for my business?

Use our feedback form or contact email and send us a brief description of your business and needs for online design application. Our manager will contact you shortly and would suggest a product and a customization plan.

What output does LiveArt designer provide?

LiveArt produces vector SVG that contains a preview of the product, the design itself, or both. SVG stands for Scalable Vector Graphics and is a universal vector format that can be previewed on the web, published as PDF right from your browser, or converted into a number of other formats using various tools, including Adobe Illustrator, CorelDraw, Inkscape, ImageMagick or online services like CloudConvert. Contact our product managers to get advice for your particular business.

Does PDF output require PHP on our server?

PDF production relies on third-party software that requires a virtual private or dedicated server to be run on. In most cases, it requires a Docker application available on it so that you will be able to launch our output processing application.

Can I install or integrate your design tool into my existing website myself?

Yes, using our documented API and sample backend code (Node.JS, PHP, or .NET). You are welcome to contact us to get the necessary information and guidance.

For more information, welcome to visit our official documentation.

What are the requirements for the server setup?

By default, LiveArt is hosted on our premises but you can host on your own server if it meets our requirements. Please see them below.

For the standalone version of LiveArt and Shopify-integrated version, any Linux (CentOS or Ubuntu) VPS/VDS with SSH access and sudo ability would work. We would also require to have Docker installed and Amazon S3 bucket for long-term storing assets and output files.

For the integrated versions such as Magento or WooCommerce, VPS/VDS is also required to run output production applications.

Can I use a shared server to deploy LiveArt?

Unfortunately not. Shared servers do not allow installing and running custom software, which is mandatory for LiveArt to operate properly. Our team will gladly discuss and suggest the best options for migrating your solution to a private server or installing an application for hosted solutions such as Shopify.

Do I get free updates and support for the product?

Yes! With each annual LiveArt license, you get free support for 12 months or for the duration of a prepaid license subscription. This includes free bug fixes, minor text changes in the interface, and assistance with operating the solution. New feature requests, personnel training, timely case response are paid according to the standard hourly rate.

LiveArt team offers high quality, and all possible bugs, glitches, or inconsistencies are fixed for free during 1st year of operation. If you are using LiveArt HTML5, you will also be entitled to obtain upgraded versions (released once a quarter on average) if your LiveArt was not customized.

When can I expect your answer if I need the technical support for the product?

Technical support is available Mon-Fri, 11 am-8 pm GMT+3 time with the exception of Ukrainian national holidays. Support team response time is 72 hours during available timeframes. In case of service outage or performance degrade, the support team will inform the likely timeframe for the issue resolution.

You can upgrade your tech support to 48 hours response time or increased availability. Welcome to contact our sales team for details.

What service uptime guarantee will I get for the product?

90% Uptime Guarantee. Your deployed license includes an application that is run on your server and depends on multiple OS services that could be outside of control by LiveArt tech team. In case of server misconfiguration, shortage of Internet connection, or crash, the application will attempt to recover automatically in most cases.

In case it fails to restart, our team will be notified and will proceed with troubleshooting according to your support plan availability (Mon-Fri, 11am-8pm GMT+3 time, except National Holidays of Ukraine) to resolve any issue immediately.

How fast should I expect to have a functioning site with a complete LiveArt shop solution?

The customization and installation of LiveArt takes from 1 and up to 10 weeks and depends on the platform of your choice and optional customization you will order. Please be advised that after the solution is deployed to your location, it would also require setup from you, in particular:

• Upload fonts you will be using;
• Create and upload artwork for artwork gallery;
• Setup products, their images, properties, and pricing;
• Setup general website content.

What is your payment policy?

All invoices are Net 5 by default. This means that payment is due within 5 days of the invoice sending date.

How can I pay you for your products? What are the different payment options available?

Online payment is available with Stripe, Paypal, ACH, or wire transfer.

Do I have to pay for any bug fixes in the system?

No, if you are using any of the non-customized licenses of LiveArt and your support plan is active. If your license of LiveArt has been modified, any change requests are charged according to the agreed hourly rate.

Can I use one license on multiple websites and staging/test hosts?

A license is provided for a single production domain and multiple staging/test domains. For multiple websites deployment, LiveArt provides OEM or SaaS licenses, which depend on the number of domains or users.

Can I transfer the license to another domain after I purchase it?

Unfortunately not. Each new domain requires a license extension, which we provide with a discount. Welcome to contact us to get more info.

How can I add my own logos to LiveArt HTML5 gallery?

LiveArt supports web formats of images like PNG, GIF, and JPG, as well as vector images in SVG. SVG can be obtained by exporting EPS, AI, CDR, or other formats in your favorite software. You can also use online services like CloudConvert or VectorMagic to create stunning vector images that will have crisp quality on both desktop and mobile devices.

The bitmap formats are imported as is without any modifications. Depending on your customization, you might also need to prepare thumbnail images.

Where do I see administration area for LiveArt HTML5?

If you use a standalone version of LiveArt HTML5, it has its own admin area where you can create premade templates, setup products, manage assets and collect design submissions from your customers.

If you go with a complete solution like Magento, WooCommerce or Shopify, LiveArt HTML5 Shop would already contain the admin area where you could upload your own products, define their properties, manage catalogs of fonts and gallery and collect ready orders.

How to migrate from Magento 1 to Magento 2?

Our technology partners Peexl can consult and assist you in moving from Magento 1 to Magento 2, including the designer integration. Please inquire with details to evaluate the applicable migration plan for you.